10/6/22 Update: This article was written when I was a solo house cleaner. I did not use contracts. Our business model changed in July 2021 and we hired a coach to help us grow Carfagno Commercial Cleaning (C3) as an employer. Today, we absolutely use contracts (agreements) to settle the terms of the cleaning arrangement before services begin. This article is still very valid for house cleaning companies and especially solo cleaners.
Original Article: As always, I'll answer this question from multiple points of perspective. I am a cleaner and have been cleaning houses and offices for 16 years. I am also a consultant in my industry and very aware of the various business protocols. I'll address this main question directly for my company first. Then, I'll go a little deeper to answer the other question many of you have.
This question and article come from a recent phone call with a referral of a realtor. Laura called me to get prices and possibly schedule me for a "Move-Out" cleaning. She had already sold her 4,700 square foot home and wanted to leave the house clean for the new owners. Toward the end of the call, I gave her a full map of what to expect for all future house cleaning options. This really helped Laura a lot, so I asked if I should include the information in an upcoming blog for my website. Laura's response was encouraging. "This is extremely helpful. Now I know what to expect cleaning to cost based on the type of cleaning detail I need."